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It will randomly go off line or my computer troubleshoot…

Customer Question
Hi it will...

Hi it will randomly go off line or my computer troubleshoot says it is not turned on when it is

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

It is a printer

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc and dont know what OS you mean

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This has been happening since purchase 3 mo ago. it prints when it chooses on my docs

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes it is a EPSON workforce pro WF 3720. thx

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/28/2017
Technician: Kamil Anwar, Technician replied 11 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,201
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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