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The black ink will not print. Help me figure that out

Customer Question
The black ink will...

The black ink will not print

Technician's Assistant: What's the make/model number of your printer? How old is it?

Help me figure that out please

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Changed cartridge

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Daughter uses for college

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/28/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,775
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Please, note that you can click Reply to Expert to reply to me. A rating is only needed when we are finished.

To be clear, I understand that the black ink does not print; however, do the other colors print?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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