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I need to change the network address (maybe) and wifi

Customer Question
I need to change...

I need to change the network address (maybe) and wifi password. I can't remember how to do this and need help.

Technician's Assistant: What's the make/model number of your printer? How old is it?

WF3620 / Have had it a couple of years.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just today. Had a new modum put in.

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/27/2017
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,203
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What is the make / model of your new Internet modem/router device?
Have you tried the option Wi-Fi Setup / Wizard on the printer's screen?
Please reply at the box below. Thank you.

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Customer reply replied 10 months ago
I used to use the setup wizard but haven't in a long time. Please assist.
Customer reply replied 10 months ago
If you will tell me how I can do it myself. I'm not paying for Epson assistance.
Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

Epson does not provide support for out of warranty products. I'm an independent tech; I will fix this issue for you. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

On the printer, select the network / wireless / signal icon, then select option Wi-Fi Setup, Then option Wi-Fi Setup Wizard, then select / connect to your new modem's Wi-Fi / wireless network name. Is there any error or message?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

How is it going? Have you tried my solution above yet?

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

It looks like you are not there. We can schedule another time.

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Technician: Viet - Printer Tech, Printer Technician replied 10 months ago

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further; we guarantee our service. Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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