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We just bought a EPSON WF-3640. It will not print Megenta…

Customer Question
We just bought a...

We just bought a EPSON WF-3640. It will not print Megenta ink. The one we just replaced would not print Cyan. I have yellow and green copies. Using EPSON cartriges.

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

Not sure. I purchased it from Amazon less that a month ago

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

A PC and we use a dental software program

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Its been an issue since the beginning. Stared maybe a week in

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

We are using an incredible amount of ink

Submitted: 7 months ago.Category: Printers
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Answered in 6 minutes by:
9/27/2017
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved.

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Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

My first recommendation is to run the maintenance mode on the printer to clean the heads and nozzles of the cartridges. I can walk you through this or get connected remotely to do this. Let me know which you'd prefer and we'll go from there. Thanks!

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Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Good morning! Please let me know if you'd like more assistance with this and I'll be happy to help out! Thanks!

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Specialist Sean S.
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
1,372 Satisfied Customers
Experience: 15+ years IT experience. A+, Net+, Security+ certified

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