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I need to run a program that cleans the printing system.

Customer Question
I need to run...

I need to run a program that cleans the printing system

Technician's Assistant: What's the make/model number of your printer? How old is it?

Photo smart 7520

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Replaced ink

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Some of the words are messed up

Submitted: 10 months ago.Category: Printers
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Answered in 9 minutes by:
9/27/2017
Technician: Specialist Sean S., Computer Support Specialist replied 10 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon. My name is ***** ***** I look forward to helping you today. Please let me know more about the issue and we'll start from there to get it resolved.

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Customer reply replied 10 months ago
Just about all my prints have some characters illigible
Customer reply replied 10 months ago
I know there is a program that fixes the problem . I would prefer to get that program and fix the problem myself
Customer reply replied 10 months ago
The problem was repaired from a program on the computer
Customer reply replied 10 months ago
Since purchased the printer I believe the the program is mine
Customer reply replied 10 months ago
I am not getting any response
Customer reply replied 10 months ago
I have not any response since 7:56 your time Please let know what the problem is.
Technician: Specialist Sean S., Computer Support Specialist replied 10 months ago

Hi, I apologize about the delay, but I'm here now. The chat works in by sending the other party an e-mail if they're unavailable. I can likely get you the program for that printer if it exists. I'll need to know your printer brand and model and your operating system of your PC please

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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