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My printer won't print anything from Gmail. It works with…

Customer Question
My printer won't print...

My printer won't print anything from Gmail. It works with Word and other PDFs.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is an HP Deskjet2542; I think it's about 3 years old. It has been working fine until today. I installed and reinstalled today.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today. I unstalled and re-installed, using the disk.

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/27/2017
Technician: Jason Jones, Technician replied 10 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,466
Experience: 10+ years work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your Gmail account (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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