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Can't get printed to print. Artisan 50 LCJK061313. Macbook…

Customer Question
Can't get printed to...

Can't get printed to print

Technician's Assistant: What's the make/model number of your printer? How old is it?

Artisan 50 LCJK061313

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Macbook laptop

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Happened first of last wk, but macbook very slow. talked to one of you on monday, but can't remember his name.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I said I would call back today.

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/27/2017
Technician: Jason Jones, Technician replied 11 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,778
Experience: 10+ years work experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Ask Your Own Printers Question
Technician: Jason Jones, Technician replied 11 months ago

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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