Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just purchased and installed a PIXMA MX922 on my laptop…

Customer Question
John, I just purchased...

John, I just purchased and installed a PIXMA MX922 on my laptop using the wireless connection and it worked. My problem is when I try to install it on one of my other PC's and use the wireless connection. The insulation process does not find the printer and keeps sending me to the guide to connect the printer to an access point.

Technician's Assistant: Can you guesstimate how old the Pixma is? And has this happened before?

It is brand new, I purchased and registered it today

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

When I tried to install it on my 2nd PC

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 4 minutes by:
9/27/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,779
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Make sure that you have setup wireless on the printer by providing the wireless name and password. And make sure that all the computers and printer is on the same network.

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,779
6,779 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,779 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I am trying to set up the wireless for a MX922 printer. It
I am trying to set up the wireless for a MX922 printer. It is asking me to press and hold the WPS button on the access point then pressOK of the device. Where is the WPS button? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Purchased new MX922. trying to set up wireless. it says to
purchased new MX922. trying to set up wireless. it says to push and hold WPS button. What is that? … read more
Sheri
Sheri
Bachelor\u0027s Degree
670 satisfied customers
I have a new Pixma printer and it is on my wireless network.
I have a new Pixma printer and it is on my wireless network. It does not seem to be able to connect to my computer. I cannot use a disk in my computer since it doesn't take one … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
41 satisfied customers
How do I connect my PIXMA printer to my new laptop that does
How do I connect my PIXMA printer to my new laptop that does not have an external disc drive? Thank you. *****: Can you guesstimate how old the Pixma is? And has this happened before? Customer: The pr… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I just got a new computer and I need help connecting my
I just got a new computer and I need help connecting my printer. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Got message that one ink cartridge is low now a message says
got message that one ink cartridge is low now a message says printer is not connected. I have been able to scan and print but not print from my computer suddenly. … read more
Moses C
Moses C
Bsc
812 satisfied customers
Everything!!!!! I can't get my MX922 to print. I am very
Everything!!!!! I can't get my MX922 to print. I am very tech challenged....A friend hooked my new printer to my New Lenvo Windows 10 and and can't get it to print. If it prints its a magnified size. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,779 satisfied customers
Trying to set up my pixma mx922, brand new, out of the box.
I don't understand the question. I'm trying to set it up for the first time.Where is the WPS button? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Trying to set up wireless fax through my recently purchased
Trying to set up wireless fax through my recently purchased canon pixma mx922 all in one printer...is this even possible?… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
Canon Pixma MX 922 printers problem Information; Have 2
Canon Pixma MX 922 printers problem Information; Have 2 Canon MX922 3 in one Printers. 1st, Serial # ***** Model # ***** Purchased 3 Aug 2014 2nd, Serial # ***** Model # ***** Purchased 15 may 2016 Us… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Just purchased Canon Pixma MX922 -- Trying to set up
Just purchased Canon Pixma MX922 -- Trying to set up wireless operation -- It tells me to press & hold the WPS on the access point. What is WPS and where is the access point?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I recently purchased a Canon Pixma, MX922. And, I have a Samsung
I recently purchased a Canon Pixma, MX922. And, I have a Samsung Google Chrome Laptop. For several weeks, and numerous calls to Canon I have been unable to print using Google Cloud. It's become very f… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Hello, I need help setting up my Pixma MX922 wireless printer.
Hello, I need help setting up my Pixma MX922 wireless printer. I have a HP pavilion laptop that operates on vista and my upstairs neigbor and I share her router. I have gone thru the steps as instucte… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I am installing wireless printer Canon Pixma MX922 to go with
I am installing wireless printer Canon Pixma MX922 to go with my PC. At one point the instructions on the printer screen say,"To start setup, press and hold the WPS button on the access point, then pr… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
This may be a software question. I have a new PIXMA 922 multifunction
This may be a software question. I have a new PIXMA 922 multifunction printer. The printer driver fails to install. The drivers for the FAX and scanner install properly. I have exhausted Canon's email… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Have mx870 all-in-one. Was using wireless on HP PC. Got new
Have mx870 all-in-one. Was using wireless on HP PC. Got new laptop, removed HP. Set up 870 to run wireless on new laptop (Dell). Screen indicates wireless access to Lynksys Access point, Laptop indica… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I just purchase a 2nd PC for my sons bedroom. It has built
I just purchase a 2nd PC for my son's bedroom. It has built in wireless which on start up conneceted to the internet ok. However, when I tried to install the CD for my PIxma mx700 printer it cannot ma… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have had a Canon Pixma MP640 for just over a month and have
I have had a Canon Pixma MP640 for just over a month and have no problems setting up the wireless printing, it found my home network no problem, and I have printed from my desktop PC, laptop PC and Ma… read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x