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It will print and scan but the supplu memory error keeps…

Customer Question
It will print and...

It will print and scan but the supplu memory error keeps flashing

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

HP Laser Jet M1212nf MED bought 5 to 7 years ago,.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC att universe

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing everything worked. A few months

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have to turn it on Just a moment

Submitted: 10 months ago.Category: Printers
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Answered in 1 minute by:
9/27/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,203
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Technician: Josh, Technician replied 10 months ago

Please click here: https://support.hp.com/us-en/document/c02484074

Take a look at the link and images to see if you can fix it by following those steps

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Customer reply replied 10 months ago
No I can't pay 39 dollars refund my $5.00 to my credit card
Technician: Josh, Technician replied 10 months ago

Sure, you can call our customer service at 1-***-***-****

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Customer reply replied 10 months ago
Re- emburse my credit card
Technician: Josh, Technician replied 10 months ago

Sure, you can call our customer service at 1-***-***-****

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Shefin, Printer and Office Equip. Specialist
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