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I have a canon selphy cp900. Replaced ink cartridge multiple…

Customer Question
I have a canon...

I have a canon selphy cp900. Replaced ink cartridge multiple times but it still reads replace cassette. It starts the printing and then stops. Sensor? how do I fix this?

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

I wanted to print one day and this is what it did. I thought maybe the cartridge has been sitting around to long, so I replaced it. Still does the same thing. Ink cassette is empty insert new cassette

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Program start a 60 seconds and stopped at 50

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This is a canon selphy cp900 photo printer

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
9/27/2017
Technician: John Lohr, Computer Hardware Engineer replied 10 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 786
Verified

Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

How old is your canon?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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