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All of a sudden my printer will not print. HP Envy 4520 and…

Customer Question
All of a sudden...

All of a sudden my printer will not print.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Envy 4520 and its one year old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week, sometimes it prints and sometimes it doesn't. My daughter and her boyfriend are smarter then me and they tried. It worked for a few prints then stopped.

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
9/27/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,691
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Printers Question
Customer reply replied 7 months ago
Ok
Technician: Kamil Anwar, Technician replied 7 months ago

Your payment for the remote service has failed.

Please contact customer service on***@******.*** or

call them on +1(###) ###-####to clarify the payment issue.

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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