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Printer on wf3640 will not work same paper as always yellow…

Customer Question
Printer on wf3640 will...

Printer on wf3640 will not work same paper as always yellow flashing lite set on auto letter but had been set on letter paper. unplugged to reset but will not allow to turn it off. very frustrating! office use. am technically challenged. 3 other people have tried to get it to work and sometimes even tho it is flashing it will print but not last 2 days

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Wf3640 stated in first message on first line

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc not sdure give me an example

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Os is windows month on and off but unable to print at all now i cannot remember that far back as it has been ongoing and the machine is less than 2-3 years old

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

There is nothing else to say sorry

Submitted: 10 months ago.Category: Printers
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Answered in 48 minutes by:
9/27/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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