Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

HP Envy 7645 printer not working as it continuously goes off…

Customer Question
HP Envy 7645 printer...

HP Envy 7645 printer not working as it continuously goes off line

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

A month or slightly more

Technician's Assistant: Do you plan on doing the work yourself?

& we can't get it to work on either of 2 different printers

Technician's Assistant: Anything else we should know to help you best?

Wireless on, wireless working , network SSID found but other networks not detected matching network. SSID wireless 9 wireless router settings detected

Submitted: 7 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 6 minutes by:
9/27/2017
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good evening. My name is ***** ***** I look forward to helping you today!

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

lease let me know more about the exact issue you want resolved and we'll start from there to get it resolved.

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

I've set up several of these for big companies before, so I know some of the settings you'll want configured and set. I just need to know the exact problem first.

Ask Your Own Printers Question
Technician: Specialist Sean S., Computer Support Specialist replied 7 months ago

Good morning! Let me know if you'd like me to further assist with this for you and I'll be happy to help!

Ask Your Own Printers Question
Was this answer helpful?
Ask Specialist Sean S. Your Own Question
Specialist Sean S.
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Printers
Satisfied Customers: 1,372
1,372 Satisfied Customers
Experience: 15+ years IT experience. A+, Net+, Security+ certified

Specialist Sean S. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,096 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Shefin

Shefin

Printer and Office Equip. Specialist

3,649 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,343 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,152 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,083 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
I recently bought a used HP Envy 5540 All - in one printer,
I recently bought a used HP Envy 5540 All - in one printer, but it had only the main wire attached. A wireless network test printed out the following problems: 1. Check that your wireless router is po… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I cannot print photos from my iPhone to my HP ENVY 7645.
I cannot print photos from my iPhone to my HP ENVY 7645 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My My Netgear router stopped working about 2 weeks ago. I
My My Netgear router stopped working about 2 weeks ago. I have replaced it with a new one and have been working ever since. however My Hp printer has never worked since (I know it was working Wireless… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I cant get my printer to connect wifi or direct usb, its a
I cant get my printer to connect wifi or direct usb, its a ENVY 5660 … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
864 satisfied customers
I have lost the ability to print to my HP7525 printer. It
I have lost the ability to print to my HP7525 printer. It seems to be offline, and I can't establish it back online. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
Just purchased HP Envy 7645 e-all-in-one printer to use with
Just purchased HP Envy 7645 e-all-in-one printer to use with my 21 inch iMac desktop computer with OS X Yosemite 10.10.3, but Maverick is the newest Mac version mentioned in the direction pamphlet. Wi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
My workforce 545 is off line and I cannot get it back on line
My workforce 545 is off line and I cannot get it back on line with USB or wireless. I have downloaded latest drivers and software, even re-booted 3 times with desktop and printer. I have followed the … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
I have an HP LaserJet Pro 300 color MPF M375nw. I have had
I have an HP LaserJet Pro 300 color MPF M375nw. I have had it set up on wireless for quite some time and it has worked flawlessly. I was on Verizon DSL and recently switched over to TWC for faster ser… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,649 satisfied customers
I have an HP Envy 110 printer ------its 3 or 4 months old.
I have an HP Envy 110 printer ------it's 3 or 4 months old. Recently I changed from Cox to AT&T for phone, TV , & internet. The tech set up a wireless network on 15 June which worked fine for about 10… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,096 satisfied customers
Just purchased a Belkin router and am unable to connect wirelessly
Just purchased a Belkin router and am unable to connect wirelessly w/ my MacBookAir. ??? ---… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Can I change the default SSID on my HP Photosmart C4580 All-in-One
Can I change the default SSID on my HP Photosmart C4580 All-in-One printer to match the SSID on my new Talk Talk router. The printer worked fine on my old Belkin router which has recently failed. Than… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
I have connected my macbook pro to a new HP4500 Wireless. I
I have connected my macbook pro to a new HP4500 Wireless. I have os 10.6.8 on the mac. I installed HP 4500 software from the cd that came with the printer. The installer said the installation was succ… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Our printer is constantly going off line ( A phorosmart C310)
Our printer is constantly going off line ( A phorosmart C310) The message that comes up on screen is that more than one access point found that matches SSID and hence it is connecting to the wrong net… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have a new HP PhotosmartD110 series--How do I run the wireless
Have a new HP PhotosmartD110 series--How do I run the wireless network setup to configure the HP printer--I use a new MacBook Pro with wireless connection--am told to match my Printer network name(SSI… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
hp printer cannot find wireless router. how can I check that
hp printer cannot find wireless router. how can I check that HP printer network name (SSID) matches wireless router network name? received page saying everything else passed except network name SSID. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Have Epson Workforce 600. On Status sheet lists Signal condition
Have Epson Workforce 600. On Status sheet lists Signal condition as "No Good". Wireless mode is "On". Printer apparently is not transmitting a signal. Powered on and off several times but this did not… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,343 satisfied customers
my Linksys Wireless G broadband router model WRT54GS V6 and
my printer is an HP Deskjet 6980 series my Linksys Wireless G broadband router model WRT54GS V6 and my wireless HP printer seem to have lost each other although they have worked together splendidly fo… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My HP Photosmart C4780 wont print. An error message saying
My HP Photosmart C4780 won't print. An error message saying that the printer is offline comes up and then when I change the printer to work online, an error message comes up saying that the printer wo… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x