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I am getting a message that I have the wrong print head;

Customer Question
I am getting a...

I am getting a message that I have the wrong print head; however it is the print head that came with the printer when I bought it 6 years ago. I always use the Canon inks recommended. I cannot determine what is wwrong.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Canon MP610

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It occurred yesterday (9-25). I attempted to print a document and a yellow light came on with the message that I had the wrong print head.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I am not an expert on computer technology. I do the following mostly:

Submitted: 11 months ago.Category: Printers
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Answered in 5 minutes by:
9/26/2017
Technician: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 32,162
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Technician: Nathan, Engineer replied 11 months ago

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2007 model printer, it is well past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Technician: Nathan, Engineer replied 11 months ago

Hello, it appears your question is still open.

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