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I purchased a new yellow cartridge for my Office jet Pro…

Customer Question
I purchased a new...

I purchased a new yellow cartridge for my Office jet Pro 7590. It will print a couple of times and then everything green ends up blue

Technician's Assistant: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?

Office jet Pro L7590. It is several years old, not sure exactly how many

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC, H P actually

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The ink cartridge yellow and blue were getting very low so I purchased them online and put them in. I don't know how to contact HP to see if I got a bad cartridge.

Submitted: 10 months ago.Category: Printers
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Answered in 4 minutes by:
9/26/2017
Technician: Joel Kalman, Engineer replied 10 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,054
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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