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My Epson XP-400 always scanned with my Lenovo Think Pad. Now…

Customer Question
My Epson XP-400 always...

My Epson XP-400 always scanned with my Lenovo Think Pad. Now it says there is no connection

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

It is 8 years old and the model is C462A.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Computer is a PC and the operating system is Intel Core 15 Window 7

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

The laptop says "no communication with the scanner" but I can read and print old scanner documents

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have checked the network number ATT9042 and the password ***** it only adds "DNS Server is having problems"

Submitted: 8 months ago.Category: Printers
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Answered in 5 minutes by:
9/26/2017
Technician: Kamil Anwar, Technician replied 8 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,878
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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