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How do I print a avery form 5424 on a brother mfc-j825dw. 5…

Customer Question
How do I print...

How do I print a avery form 5424 on a brother mfc-j825dw

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

5 years??? MFC-J825DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacBook air

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Thought I could use the Photo option but I see wrong paper size. Label suggest feeding one page at a time which I don't see how to do either. The form prints out fine on regular paper but of course I can use regular paper to peal off the labels

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/26/2017
Technician: Russell H., Printer and Office Tech replied 10 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,920
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
If the software suggests feeding one sheet of labels into the printer at a time, that might be done, perhaps. I am looking up that possible approach for your model, in the meantime, tell me, what size are the Avery labels, please?

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Technician: Russell H., Printer and Office Tech replied 10 months ago

I don't think there is a manual feed slot on your model of Brother printer.

Please tell me the size of the label stock you are using, and I will instruct you as to how to proceed.

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Customer reply replied 10 months ago
4 by 6
Technician: Russell H., Printer and Office Tech replied 10 months ago

OK, that's a size usually associated with photo paper. Have you set that paper size in the software, and also in the printer's own (driver) settings?

Have you loaded the paper properly, according to this diagram (for a rather larges size of paper, admittedly):

http://support.brother.com/g/b/img/faqend/faq00000024_007/us/en/23204/image6.jpg

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Customer reply replied 10 months ago
I placed the form in the 4 by 6 photo slot and selected 4 by 6 on the printer option. The form is feed through the printer and comes out on the correct side with and error statement that reload correct paper and press start.
Technician: Russell H., Printer and Office Tech replied 10 months ago

OK. If you load it as photo paper, you have to print to it as photo paper (or at least, as the photo paper slot or Photo Paper Tray, not the normal Paper Tray or Paper Source.)

That's evidently the cause of this problem. But perhaps you have already set the settings quite correctly? let me know how they are set, please.

As for the 4 x 6 photo slot...

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Customer reply replied 10 months ago
I use the photo tray and adjust the left side to 4 by 6, adjust the bottom to 4 by 6, and set the printer to 4 by 6, I have tried both 4 by 6 and 4 by 6 boarder less. every time I get an error statement Wrong paper size and the printer spits out the form. If I use photo paper, which has about a half inch tear off on the bottom of the paper it seems fine, but of course the photo paper is not a form which measures 4 by 6
Technician: Russell H., Printer and Office Tech replied 10 months ago

Which tray is the photo tray you are using, please?

This tray-?:

http://support.brother.com/g/b/img/faqend/faq00000024_007/us/en/28542/step2.gif

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Customer reply replied 10 months ago
That was about as clear as mud, but it worked. Thanks
Technician: Russell H., Printer and Office Tech replied 10 months ago

OK ... Would you be willing to rate my, my work, my efforts to help you, before you go?

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