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I have an MG 3022 printer that I have tried to use with a…

Customer Question
I have an MG...

I have an MG 3022 printer that I have tried to use with a WiFi connection to my MacBook Pro.that is currently running 10.11.6. I haven't been able to get it to connect. I have been abel to connect with a USB cable. Can you tell me what to do to get the WiFi connection?

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is Canon PIXMA MG3022. I bought it mid-summer 2017 at a Walmart.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

MacBook Pro

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Running El Capitan - 10.11.6

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I can think of

Submitted: 7 months ago.Category: Printers
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Answered in 5 minutes by:
9/26/2017
Technician: Kamil Anwar, Technician replied 7 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 6,695
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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