Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

The HP Photosmart Plus with ePrint audibly turns on but the…

Customer Question
The HP Photosmart Plus...

The HP Photosmart Plus with ePrint audibly turns on but the touchscreen display does not light up every time. No other problems, approx 10 yrs old, great ink qualitysometimes the display lights up but is unreliable. Ive tried unplugging at base and at the wall. Is this a bulb issue or a driver issue?

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Not TV, Printer.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Asus Model U56E with MS XP

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Nothing memorable happened...estimating that it has been annoying me for approx 5-6 months.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Love everything else about it especially the scanning f(x).

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
9/26/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

If you shine a flashlight on the display, do you see the display at all?

Please let me know

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have an ip5300 that wont go the orange light keeps flashing
I have an ip5300 that wont go the orange light keeps flashing when I try to print it tells me to push the resume button if that dont work turn off and try again have done this dont work! have removed … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
My HP photosmart c6180 has been showing a paper jam error,
My HP photosmart c6180 has been showing a paper jam error, though there is no paper jam. This was not prompted by any real paper jam, btw. I have checked back and front with a flashlight. There is no … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Hi. I have a Cannon Pixma MP 780 printer that does not want
Hi. I have a Cannon Pixma MP 780 printer that does not want to print. I've changed cartridges and completed all the maintenace functions available but it only prints blank pages. The scanning and fax … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Ive got a Canon MX860 printer, and just got a "Printer error
I've got a Canon MX860 printer, and just got a "Printer error has occurred. Unplug the power cord and contact the service center." Anything I can do locally to reset or fix this error?… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
My printer stopped communicating with my computer in the middle
My printer stopped communicating with my computer in the middle of printing a page being transmitted. Nothing in the settings for either the printer or the router or the canon software has been change… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
the carriage blocked warning is on screen but it moves freely
the carriage blocked warning is on screen but it moves freely with no problem on a hp 5280, brand new ink… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My MacBook (operating system 10.7.4) has stopped recognizing
My MacBook (operating system 10.7.4) has stopped recognizing my printer, HP Photosmart eStation C510 Series. I tried to reset the printer system by turning off printer, waiting and turning it back on … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a HP Designjet 130nr and it will not print details,
I have a HP Designjet 130nr and it will not print details, i.e. a roof design showing shingles or siding in either PDF or a AutoCad 20112 DGW format. It just show an outline of the roof, however the "… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
The orange light shaped like a battery on my Dell Inspiron
The orange light shaped like a battery on my Dell Inspiron 6000 started flashing rapidly today, but it appears the computer is still working OK and everything is plugged in. Why?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Cant get local ink in Australia for MP648 and wanted to use the MP640 cartridges as
Can't get local ink in Australia for MP648 and wanted to use the MP640 cartridges as they are the same printer and same series just different chip set due to different country Can i make my Canon MP64… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
My XE80 Printer shows Horizontal lines on the whole page black,
My XE80 Printer shows Horizontal lines on the whole page black, grey and white. Can is the problem? XXXXX XXXXX… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
Info in window says printer out of paper or printer jam. I
Info in window says printer out of paper or printer jam. I have checked and there is no paper jam, rebooted the whole system and still cannot print.… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I have a fuji T200. I got it a a prize on the United Airlines
I have a fuji T200. I got it a a prize on the United Airlines bonus program. I didn.t get a user manual with it and am having a lot of trouble. Is there anyplace where I can get or Buy an instruction … read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
printer prints test page automatically without being conected
printer prints test page automatically without being conected to the computer pcs1350 each time it turnes on… read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
630 satisfied customers
message:-unable toclean troubleshooting&routine maintenance
message:-unable toclean troubleshooting&routine maintenance chapter in user guide DCP-115C… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
My Canon Pixma MX870 gives me a message that a printer error
My Canon Pixma MX870 gives me a message that a printer error has occurred; turn off the printer and turn it back on again. If this does not solve the problem, contact you. The printer error number tha… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a HP Pro 3125 mt and when it is powered on it prevents
I have a HP Pro 3125 mt and when it is powered on it prevents my Eagle Z-1 3 channel intercom from working on any of the channels. As soon as it is switched off the intercom works perfectly. It has Wi… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have a photosmart 6100 which I bought 3 years ago. I bought
I have a photosmart 6100 which I bought 3 years ago. I bought a new computer & when trying to install the wireless connection (by using the CD which came w/ my printer) it doesn't list Windows 7 as an… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x