Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It can't detect my ink cartridge. MFC J885DW. Brother Mac. I…

Customer Question
It can't detect my...

It can't detect my ink cartridge

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

MFC J885DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Brother Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I accidentally dropped my printer yesterday :(

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/26/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 10 months ago
It is not operating correctly.
Technician: Richard, Technician replied 10 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 10 months ago
Didn't work
Technician: Richard, Technician replied 10 months ago

Thanks

It is the internal printhead that has faulted, thiis occurred when you dropped the printer

I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I went to install a new yellow ink cartridge. It couldn't
I went to install a new yellow ink cartridge. It couldn't detect the cartridge. I tried several times. So then I put the old one back in and it detected it. I took it out , tried the new one, still no… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Trying to connect to my computer. My MFC-J885DW. Brother MFC
Haven't used the printer for a while with my computer. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
559 satisfied customers
When I install new ink, it says it can't be detected.
When I install new ink, it says it can't be detected. … read more
Richard
Richard
Technician
IT Manager, Consultant
47,537 satisfied customers
I'm unable to connect to my brother printer from my computer
Hi I'm unable to connect to my brother printer from my computer - and I accidently tried to fax something using it, and it won't cancel from the queue … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have a brother MFC-J6920DW printer. I am trying to replace
I have a brother MFC-J6920DW printer. I am trying to replace the black ink and have a LC107BK cartridge and the printer is not recognizing it. Whats up? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Ihave replaced the black cartridge and my printer still will
Ihave replaced the black cartridge and my printer still will nt print. Do I have to replace all colors just to print in black? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
How do I connect my new MacBook Pro laptop to my new brother
How do I connect my new MacBook Pro laptop to my new brother printer? My printer is a MFC-J885DW. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
New printer brother mfc-j480dw. replaced ink cartridges,
new printer brother mfc-j480dw. replaced ink cartridges, turns out the ones in there were not empty. changed anyways, now says cannot detect magenta cartridge, old one or new one. Did not detect new b… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I replaced the black ink cartriage, but it st6ill says to
I replaced the black ink cartriage , but it st6ill says to replace black in k cartridge … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I used to be able to use off-brand ink in my old Brother MFC
I used to be able to use off-brand ink in my old Brother MFC machine. I just bought a replacement/upgrade to MFC-J650DW and it is not accepting my usual (non-Brother) brand of ink. How can I remedy th… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I have a Brother MFC 420CN printer that puts up a message that
I have a Brother MFC 420CN printer that puts up a message that cartridges are out of ink and instructs me to put new cartridges in. I have done that, the cartridges are new and it still says replace t… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
My Brother MFC-440CN printer stopped printing the yellow color.
My Brother MFC-440CN printer stopped printing the yellow color. Cleaning and replacing the ink cartridge has not helped. When I print a test page all the colors except yellow print clearly; the yellow… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
I have just installed a new black ink cartridge LC65 HY-BK
I have just installed a new black ink cartridge LC65 HY-BK to our Brother MFC - 6490 CW and the printer says it cannot detect it. So it won't print anything.… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Brother MFC-440CN printer. Yesterday it worked great
I have a Brother MFC-440CN printer. Yesterday it worked great - today it will not print true colors. All of the ink cartridges have ink - not that long ago they were all replaced. The color of my proj… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Brother MFC-425cn. Ive checked and replaced the ink
I have a Brother MFC-425cn. I've checked and replaced the ink cartridges, but it's still flashing a message at me that there is no cartridge, and refusing to do anything. Is there any way I can overri… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
will Brother LC65 Black or colors High Yield Ink Cartridges
will Brother LC65 Black or colors High Yield Ink Cartridges work in the mfc-490. if not then why the mfc-6490 work with both l65 and l61… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a MFC-290C printer I have changed all the ink cartridges
I have a MFC-290C printer I have changed all the ink cartridges in my printer and can't get the black ink to print. I keep getting the message (cannot print repl bk ink) when i replaced the black cart… read more
Charlie
Charlie
Field engineer
Associate Degree
355 satisfied customers
I have a Brother MFC-240C printer. I had a jam and took the
I have a Brother MFC-240C printer. I had a jam and took the paper out. Now it is saying Print unable 34 see trouble shooting and maintance in users guide. My problem is I can't find my book.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x