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XP-830 SN W57Y231926 3 MONTHS OLD. WILL NOT PRINT. INDICATES…

Customer Question
XP-830 SN W57Y231926 3...

XP-830 SN W57Y231926 3 MONTHS OLD. WILL NOT PRINT. INDICATES "Printer is in error state." I cannot remove the cartridges, which are the originals. Tried brand new USB cable. Same result

Technician's Assistant: What's the make/model number of your printer? How old is it?

EPSON XP-830 3 MONTHS SCANT USAGE SN W57Y231926

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

ACER LAPTOP WINDOWS TEN HAVE SUCCESSFULLY USED OTHER PRINTERS INCLUDING EPSON WORKFORCE 845

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

PRINTER WORKED PERFECTLY AT FIRST. PROBABLY NOT MORE THAN 100 PAGES. NOT AWARE OF ANYTHING UNUSUAL HAPPENING. THIS IS MY SECOND HOME. I'M HERE 8 OR 9 DAYS PER MONTH

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/26/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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