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Printer lost connection to my laptop & I can't reconnect.

Customer Question
Printer lost connection to...

Printer lost connection to my laptop & I can't reconnect. Have tried from 1st set up with no success. Tried through helpdesk also. Also it tell me toner is low after I had it refilled.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Model 4630 June 2016

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Acer laptop Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Months Not sure what happened. Maybe when I took cartridge out

Submitted: 10 months ago.Category: Printers
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Answered in 6 minutes by:
9/26/2017
Technician: Moses C, Computer Hardware Engineer replied 10 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 996
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
What exactly are you having trouble with the printer?

its connected on usb or wireless?

How long has this been an issue?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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