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I have a new brother mfc-j4320DW. I lost the yellow starter…

Customer Question
I have a new...

I have a new brother mfc-j4320DW. I lost the yellow starter cartridge. Bought a new one and it says install starter cartridge.

Technician's Assistant: What's the make/model number of your printer? How old is it?

Brother mfc-j4320DW as per above...

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Pc win10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I bought it, plugged it in. and it happened.

Submitted: 11 months ago.Category: Printers
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Answered in 2 minutes by:
9/26/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,328
Experience: 5+ years as Tech
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Customer reply replied 11 months ago
hi
Technician: Josh, Technician replied 11 months ago

Unfortunately, you will need to the starter cartridge in order to continue.

If you do not have the cartridge then you will need to return the printer to the store and receive a replacement.

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