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I cannot get my printer to connect to my new wifi. Epsom…

Customer Question
Hello, I cannot get...

Hello, I cannot get my printer to connect to my new wifi

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epsom xp-620 2 years old

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC toshiba windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

A new wifi was installed by comcast

Submitted: 11 months ago.Category: Printers
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Customer reply replied 11 months ago
Are you still there?
Answered in 8 minutes by:
9/26/2017
Technician: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,660
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 11 months ago

Do you see an error message? Did you change the network on the printer?

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Customer reply replied 11 months ago
The printer recognized the correct network just not the password
Customer reply replied 11 months ago
I will not want to pay for remote assistance. Are you going to be able to assist me?
Technician: Josh, Technician replied 11 months ago

Yes, I can help you without remote.

So, you need the Wi-Fi password ***** ***** right?

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Customer reply replied 11 months ago
No, I just need the printer to recognize the new password.
If you cannot assist me, I would like a refund please.
Customer reply replied 11 months ago
Hello,are you still there?
Technician: Josh, Technician replied 11 months ago

I am not sure what you mean by "recognize" the new password ***** Do you mean that you are not able to enter the new password ***** are you able to enter it and it isn't accepting it?

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Customer reply replied 11 months ago
I can enter it but it's not accepting it
Technician: Josh, Technician replied 11 months ago

Are you sure that you are entering the correct password ***** entering it properly?

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Customer reply replied 11 months ago
I am entering the correct password
Technician: Josh, Technician replied 11 months ago

What is the error message that you see?

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Shefin
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