Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Error code 0xc19a0020. printhead problem. Hp officejet pro…

Customer Question
Error code 0xc19a0020. printhead...

Error code 0xc19a0020. printhead problem

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Hp officejet pro 8630 (multipurpose) . error code is correct

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Dell pc, using windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

About a week now. first time it happened it corrected itself after i turned printer off and then on again. ths time no luck.

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/25/2017
Technician: Nathan, Engineer replied 10 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,388
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 10 months ago

Unfortunately this error indicates a hardware problem,

specifically, it is the result of a bad printhead (or the logic board that controls it).

The head is a "wear item" that fails with age/use. As this is a 2014 model printer, it is well past into if not past its 3 year service life, so this type of failure is not surprising.

There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault.

While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,388
31,388 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My printer, HP OFFICEJET 6600 shows the message: "ink system
My printer, HP OFFICEJET 6600 shows the message: "ink system failure." I have turned the printer off and on and the message still appears. Will you please help me? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My hp officejet pro 8630 is showing an error code c4eba341
my hp officejet pro 8630 is showing an error code c4eba341 and all the blue lights on the front are flashing. Cab you help me fix this? I tried looking up the code. I could not find it.… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
At times my printer doesnt print clearly and only prints one
Hi - At times my printer doesnt print clearly and only prints one or two lines of the article. I thought it needed a black ink cartridge. Replaced this but it is still doing this intermittantly. … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Have hp 8630 two tray printer. Was working great but today
Have hp 8630 two tray printer. Was working great but today will not print very well says in the window "The printhead appears to be missing, not detected, or incorrectly install. after a few trys the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I have an Officejet 6700 premium that gives the error
I have an Officejet 6700 premium that gives the error message "Ink System Failure" Please help! … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
HP Office jet Pro 8630 all of a sudden prints only in very
HP Office jet Pro 8630 all of a sudden prints only in very small print in less half a page … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
HP OFFICEJET PRO 8630 WILL ONLY PRINT HALF A PAGE, UNPLUGED
HP OFFICEJET PRO 8630 WILL ONLY PRINT HALF A PAGE, UNPLUGED FOR 10 MIN PRINTS FULL DEMO PAGE DROM PRINTER BUT STILL SMALL PAGE FROM COMPUTER, COMP IS hp 2000… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
OUR OFFICE JET PRO 8630 SAYS" FAILED PRINT HEAD" OR
OUR OFFICE JET PRO 8630 SAYS " FAILED PRINT HEAD" OR INSTALLED IMPROPERLY … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Printer will not turn on after a power outage. Error code
Printer will not turn on after a power outage. Error code B8000418 … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Have HP 8630 office pro... put in new cable modem. Cannot
Have HP 8630 office pro... put in new cable modem. Cannot get printer to recognize wps, cannot connect atball. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
Can I hook up my HP officejet Pro8630 to an Acer Aspire
Hi! Can I hook up my HP officejet Pro8630 to an Acer Aspire AXC-704G? If so, How? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have an ink system error message error 0xc19a0020 - this
i have an ink system error message error 0xc19a0020 - this on an officejet 6500A … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
HP Office Jet Pro 6830, 6830. "this printer has a problem"
6830. "this printer has a problem" Code 0xc19a0023. 1. I just started to use it again3 months old. a total of about 25 copies in that time … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My printer (hp officejet pro 8610) Print - properties -
my printer (hp officejet pro 8610) Print - properties - layout msg function address 0xe8e5ba72 caused a protection fault (0x0000005) how do I correct this? … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,388 satisfied customers
My HP Officejet Pro 6830 will not print. It says it is out
My HP Officejet Pro 6830 will not print. It says it is out of paper, but it is not. I have already rebooted it and it printed a test page okay. Still will not print what I need. Calling itself Fax HP … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
The laptop printer assistant seems to work but I can't print
The laptop printer assistant seems to work but I can't print to the network location. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I installed windows 10. I can print printer test pages. I
I installed windows 10. I can print printer test pages. I cant print anything that I send to the printer. I can print a test print from HP printer install wizard. What additional information would hel… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have a hp officejet all in printer, worked great of the box
I have a hp officejet all in printer, worked great of the box for a while rhen it starter saying ink failure, please turn off and turn on , I have bought new printheads, but did not cure the problem, … read more
Namzyanzy
Namzyanzy
Bachelor's Degree
368 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x