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What can i do not a service req 0010028? Epson 4800. Mac…

Customer Question
What can i do...

What can i do not a service req(###) ###-####?

Technician's Assistant: What's the make/model number of your printer? How old is it?

Epson 4800

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac 10.11.6

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just happened

Submitted: 10 months ago.Category: Printers
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Answered in 55 minutes by:
9/26/2017
Technician: Joel Kalman, Engineer replied 10 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,070
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Customer reply replied 10 months ago
what can do if i am getting service req(###) ###-####
Is there a reset.
Technician: Joel Kalman, Engineer replied 10 months ago

Where does the error message, "Not a service req.(###) ###-####quot; appear, on your mac or on your printer?

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Customer reply replied 10 months ago
no, is there a reset on the printer?
Customer reply replied 10 months ago
the message appears on the printer.
Technician: Joel Kalman, Engineer replied 10 months ago

Thank you. I will check on the reset procedure. Please standby.

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Customer reply replied 10 months ago
I checked what the means . It is a print head issue . I tried cleaning my print head and i got this message.
Technician: Joel Kalman, Engineer replied 10 months ago

Very good research. I came up short on the Printer Guide. What is the title of the document you are using?

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Customer reply replied 10 months ago
I just google the question and found I site with error codes what they mean. But do not answer on what do.
I am counting on your expertise.
Technician: Joel Kalman, Engineer replied 10 months ago

Did you perform a normal cleaning cycle from the monitor on your mac?

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Customer reply replied 10 months ago
No on my printer .
Technician: Joel Kalman, Engineer replied 10 months ago

I have got the Product information Guide now, which describe the Power Cleaning Cycle initiated from the Menu > Maintenance > Pwr Cleaning menu selection. Is this what you have done?

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Customer reply replied 10 months ago
3 times
Technician: Joel Kalman, Engineer replied 10 months ago

Can you please open the Applications menu and select Printer Utility window. Then perform a Nozzle Check.

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Customer reply replied 10 months ago
It will not work because of error message.
Technician: Joel Kalman, Engineer replied 10 months ago

Please disconnect the power cable from the back of the printer and press and hold the power button for 60 seconds. Then reconnect the power cable and turn the printer on. Please let me know if the error message disappears.

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Customer reply replied 10 months ago
Did not work
Technician: Joel Kalman, Engineer replied 10 months ago

You will have to clean the printhead manually. The printhead is not removable without disassembling the carriage mechanism.

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Technician: Joel Kalman, Engineer replied 10 months ago

I am sending you a link to a YouTube video on disassembling the printing carriage assembly:

https://www.youtube.com/watch?v=fy9ZSbdvOq0

You can try doing this, but it may be difficult to reassemble your printer. I recommend getting a new printer.

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Category: Printers
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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