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Harold Hanna
Harold Hanna, Engineer
Category: Printers
Satisfied Customers: 221
Experience:  Sr System Administrator at General Dynamics
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I just replaced color ink cartridges on WF-3640 and put in

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Hi I just replaced color ink cartridges on WF-3640 and put in new paper in both trays. I tried to copy and received message to turn machine off and on and got error code 0x97
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: I am using Epson 252 cartridges and it is a WorkForce WF-3640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine before I changed cartridges and paper. Printing e-mail and making copies
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I think that is all the information I can give you

Hello how are you doing today? I will attempt to assist you with this problem. Can you unplug the printer for a few minutes to perform a power cycle on it?

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