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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20219
Experience:  5+ years as Tech
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From both my MAC computer and IPad I cannot print. Getting

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from both my MAC computer and IPad I cannot print. Getting an error code on m printer of Ox9D or Ox9C - what should I do?
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Have tried to print several times. Had even tried the old system of shutting everything down and restarting. Same results.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac and also IPad - same results
JA: How long has this been an issue? What happened right before this popped up?
Customer: Everything going fine. Had printed several things successfully that day and then this happened.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: That is the only problem.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Is it an Epson printer?

Hi,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

crash2199, Technician
Category: Printers
Satisfied Customers: 20219
Experience: 5+ years as Tech
crash2199 and other Printers Specialists are ready to help you
Customer: replied 25 days ago.
same code too Ox9Dwhat does code mean?
Customer: replied 25 days ago.
what does the code mean - very small Epson book tells me nothing
Customer: replied 25 days ago.
explanation of code?
Customer: replied 25 days ago.
Ask technician definition of code please
Customer: replied 25 days ago.
back to online conversation please and definition of code

Can you please tell me the full model number of the printer?

this is Rob i picked up your premium service request

please give me a call. My number is ***** the secure section

I will be here for a bit tonight and i will be available most of the day tomorrow Tuesday