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My printer HP Office Jet 6962 has message on screen
My printer HP Office Jet 6962 has message on screen "Cartridge cannot be used until printer is enrolled in HP Instant Ink" What do I need to do and how do I need to do it. Thanks very much. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
15,128 satisfied customers
I just installed a new black ink cartridge, and now I am
I just installed a new black ink cartridge, and now I am receiving a message on my HP Office Jet 5258 "Cartridge cannot new used un til printer is enrolled in HP Instant ink." I am enrolled in HJP ins… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
708 satisfied customers
I recently bought an HP 8720, and signed up for instant ink.
Hello, my name is***** I recently bought an HP 8720, and signed up for instant ink. Unfortunately, there was a problem with the printer and it had to be replaced. Rather than AGAIN sign up with the in… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
708 satisfied customers
Cancel instant ink. Office jet 4650. Weeks. God knows just
cancel instant ink JA: What's the brand and model of your printer? Customer: office jet 4650 JA: How long has this been going on with your OfficeJet? Customer: weeks JA: When did you last update the O… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
3,230 satisfied customers
Cannot print. HP6978. After we replaced replacement
cannot print JA: What's the brand and model of your printer? Customer: HP6978 JA: How long has this been going on with your printer? Customer: after we replaced replacement cartridges todaY JA: When d… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I am having trouble getting my printer to work. It's a HP
I am having trouble getting my printer to work. It's a HP OfficeJet 4650 and the display keeps saying something about an instant ink program and I do not want to be enrolled in the instant ink program… read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,614 satisfied customers
I have an HP envy 7640. I recently purchased ink (black and
I have an HP envy 7640. I recently purchased ink (black and tri color ) but it won't print andit says to contact hpinstanink.com … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
I bought an HP 5540 and also the ink thing that gives me
I bought an HP 5540 and also the ink thing that gives me cheaper ink. What a joke. I have been charges $3.xx each month, one month a DOLLAR a copy and I still never know how many copies I have used ea… read more
Eric Ewing
Eric Ewing
University IT Manager
221 satisfied customers
A few months ago I decided to take myself off of the
A few months ago I decided to take myself off of the cartridge replacement system. I hadn't been receiving them, but HAD been charged. HP sent me some cartridges to replace those I should have receive… read more
technicalcat
technicalcat
Computer Science
1,630 satisfied customers
I am enrolled in Instant Ink. My computer shut down; when it
I am enrolled in Instant Ink. My computer shut down; when it re-started, the printer (HP 4650) says, "Cartridge cannot be used until printer is enrolled in Instant Ink". I DID!!! When I bought the pri… read more
Josh
Josh
Technician
Associate Degree
23,631 satisfied customers
I need to know how to set my printer 3830 wireless so that I
I need to know how to set my printer 3830 wireless so that I can receive ink when needed? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
Bought an HP 4650 printer from Staples so that I could print
Bought an HP 4650 printer from Staples so that I could print from my iPad Pro, which is less then 3 months old. Both recognize my Verizon. Jet pack 4G LTE but they do not connect to each other … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
181 satisfied customers
I just signed up for HP's Instant Ink, and have learned that
HI there... I just signed up for HP's Instant Ink, and have learned that I don't have the right cartridge to take advantage of this service...how do I get the instant ink cartridges … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My 4650 printer gives error message when I install a new HP
my 4650 printer gives error message when I install a new HP brand color ink cartridge-identical to the old one. "Incompatible ink cartridge-not intended for use in this printer as currently configured… read more
Nathan
Nathan
Bachelors of Science
1,559 satisfied customers
I have an HP Officejet 4650 printer. The black ink cartridge
Hi Pearl - I have an HP Officejet 4650 printer. The black ink cartridge is empty so I replaced it with an official HP63XL cartridge (black). I am now getting an error message "The cartridge is not int… read more
Nathan
Nathan
Bachelors of Science
1,559 satisfied customers
My HP Office Jet 4650 will only print out one color at at
My HP Office Jet 4650 will only print out one color at at time from a stored document with has both black and colored lettering. I tried the standard "pull the plug out for 15 minutes" strategy which … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
HP office jet 4650, Put in new ink cartridge and it will not
Put in new ink cartridge and it will not print or copy Blank papers come out HP office jet 4650 less than a year old … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
2,614 satisfied customers
We bought a HP Office Jet Pro 6830 4 months ago, and also
We bought a HP Office Jet Pro 6830 4 months ago, and also bought a program to buy ink replacement. I don't know what has become of that plan--we are due to replace ink and I wonder if you have any ide… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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