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My black ink cartridge needs to be replaced and I am unable…

Customer Question
Second opinion] My black...

Second opinion] My black ink cartridge needs to be replaced and I am unable to remove the spent cartridge in order to put in new ink cartridge. Please help me. My phone is(###) ###-####

Technician's Assistant: What is the exact make and model of your printer? And what kind of cartridges are you using?

My new printer is XP-630.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This is anew printer and I installed the ink cartridges after purchasing it a couple f weeks ago. This is the first time it has run ouut of black ink and I need to repkace ink for the first time and get the printer working now.

Submitted: 10 months ago.Category: Printers
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Answered in 2 minutes by:
9/25/2017
Technician: Russell H., Printer and Office Tech replied 10 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,935
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
Why can you not remove the spent/old black cartridge, please? is it stuck, or is the carriage not moving into the position to replace the cartridge, when you open the top of the printer?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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Andy

Elec & Comp pro

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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