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Paper keeps jamming. Hp office jet pro 6978. Unsure haven't
Unsure haven't used it in months. Tried to print something keep getting jammed. I did just replace cartridges … read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
HPofficejet 3830 paper jam. HP Office Jet 3830 paper jam.
HPofficejet 3830 paper jam JA: What's the brand and model of your printer? Customer: HP Office Jet 3830 paper jam JA: How long has this been going on with your OfficeJet? Customer: this week JA: When … read more
Harry
Harry
133 satisfied customers
My printer indicates that there is a paper jam,. I have
My printer indicates that there is a paper jam,. I have check every place but no jam. It will not go back to a printing mode. I have turned off the printer five times, but it will stay on the message … read more
Fran
Fran
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Associate Degree
220 satisfied customers
My HP office jet printer stop printing from my MacBook air.
My HP office jet printer stop printing from my MacBook air. Every time I try to print I get a message saying Printer is not connected, but it is … read more
Moses C
Moses C
Bsc
963 satisfied customers
I've got a paper jam. HP Office Jet Pro 8710. 2-3 yrs old.
2 minutes pressed print and got jam took out part of paper from back, but some still in there which I can't see from front or back of printer … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I had a paper jam and I think I got the paper out (it wasn't
I had a paper jam and I think I got the paper out (it wasn't easy with no directions how to do it) and now the paper tray will not go back in. I am stupid when it comes to fixing these things and I ca… read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
I HAVE HP 8500A Plus Office Jet Pro. It worked Saturday to
I HAVE HP 8500A Plus Office Jet Pro. It worked Saturday to print & make copies. Sunday, when I asked for print, it said Paper Jam. We have looked at all the pointed places, no paper is jammed. How do … read more
Josh
Josh
It Support Specialist
Associate Degree
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HL-5340D is my model number. Whenever We print a label it
Whenever We print a label it always fanfolds and fails to feed out, getting caught just before it comes out the top. Have cleaned and inspected rollers for a piece of label or paper. Nothing shows. Unit has been printing fine with same labels and paper for over a year, What could be wrong? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Paper is jammed only cac take out small pieces. How can I
Paper is jammed only cac take out small pieces. How can I open up to get at pieces? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
2,558 satisfied customers
Gt the hp office jet pro 6978, it was working fine but had a
gt the hp office jet pro 6978, it was working fine but had a paper jam. I cleared the jam but when I try to print I get an error message on my laptop stating "printer needs assistance, user interventi… read more
Pete
Pete
Engineer
Bachelor's Degree
2,966 satisfied customers
My hp office jet pro 8720 shows there is a paper jam when I
my hp office jet pro 8720 shows there is a paper jam when I turned it on. I have not used the document feeder. This happened when I turned on the printer. I have followed all the directions on your we… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,700 satisfied customers
I am unable to print from my printer, BROTHER MFC-6710DW,.
I am unable to print from my printer, BROTHER MFC-6710DW,. as it always showsrAS this machine Whenever I press PRINT, the machine shows, Paper jam, front, rear, ---. … read more
Ng Chip Loon
Ng Chip Loon
B.Sc (Information Systems and Computer Science )
6 satisfied customers
A new copy machine. Its a Office Jet Pro8710. In trying to
a new copy machine. Its a Office Jet Pro8710. In trying to set it up. it keeps telling us we have a paper jam. We haven't even used it, and we have checked everything inside of the machine, and do not… read more
Josh
Josh
It Support Specialist
Associate Degree
7,320 satisfied customers
This printer continues to show paper jam. I clear it press
Hey, this printer continues to show paper jam. I clear it press OK and sucks paper in and send it out with another paper jam error message. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,700 satisfied customers
It shows that 17 copies have been requested but none will
It shows that 17 copies have been requested but none will print. … read more
Cody
Cody
Computer Science
2,570 satisfied customers
My 8710 printer that I purchased about 3 weeks ago will not
My 8710 printer that I purchased about 3 weeks ago will not pull the card stock up so I can print cards. It just jams! … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
HP Photosmart 7510 "Paper Jam" when there isnt. I undo the
HP Photosmart 7510 "Paper Jam" when there isn't. I undo the "non-existing paper jam" to no avail. "Printer has been improperly shut down" comes on every time even though all I did was press the on/off… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor's Degree
3,100 satisfied customers
I have a HP Office Jet 7410- All in one. re-manufactured 8/20/2007
I have a HP Office Jet 7410- All in one. re-manufactured 8/20/2007 by HP. I have the following problems. 1) Carriage Jam message but there is no visible pieces of paper inside. I tried to turn off the… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,406 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

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11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

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Bernie

Bernie

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Sudipto

Sudipto

Engineer

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Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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