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Its not printing. I was gone during Hurricane Irma and came…

Customer Question
Its not printing....

Its not printing. I was gone during Hurricane Irma and came back and the power cord was disconnected (cat probably did it). I've downloaded the driver, restarted both the printer and the router, and followed the on-screen instructions, but the printer still won't print but it will copy.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

WF-2660 not over a year old.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC & Windows 10.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Only for a couple of days, and as I mentioned, when I came home the power cord was disconnected.

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/25/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Hi there and welcome

How are you connecting to the printer? Via wireless or USB?

Please let me know

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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