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I have been able to print and scan wireless with no problems…

Customer Question
I have been able...

I have been able to print and scan wireless with no problems until recently. Now it sometimes connects and other times does not. I have been able to print with both an apple laptop and an apple computer. I have shut off printer and computers trying to reset but as of today I can't get the printer to recognize either devise

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

Maybe 1 1/2 years WF-3620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS X yosemite

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

1 week and nothing out of the ordinary happened.

Submitted: 10 months ago.Category: Printers
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Answered in 19 minutes by:
9/25/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
I explained that this has been going on for a week
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-#### renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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