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My replacement printer has the same problem tell me there…

Customer Question
My replacement printer has...

My replacement printer has the same problem tell me there paper jam in the printer, I just took out the box. How could it have paper jam.

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

Epson wf 7620

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

My printer is asus and window 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It starting about one week with my first one, now it say paper jam and I just reinstall the program for this printer today, I started from the beginning.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I need it fix now or I would to have my money refund and I will send this printer back and buy HP printer

Submitted: 10 months ago.Category: Printers
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Customer reply replied 10 months ago
could just cancel this. I will Espon company myself.
Customer reply replied 10 months ago
I will call Espon company myself just get my money back.
Answered in 13 minutes by:
9/25/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
I got it working on mine only thank you. So could cancel the fee.
thank you
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Okay no problem flagged for refund.

Thanks

Kris

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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