Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Cannon MP560. Not used much at all. I am unable to…

Customer Question
Hi. I have...

Hi. I have a Cannon MP560. Not used much at all. I am unable to get black print. Cartridge indicates full on the LCD display. Cleaned the printer head? And ended up with a brand new peobyer head and different cartridge. Still nothing. Please help.

Technician's Assistant: Has your Canon done this before? And can you guesstimate how old it is?

Has not worked for about 3 years and was about ready to throw it away. Probably 8 years old?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC W7 Pro. Evem when.copying, black doesn't print.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I ley ot.sit too long and didn't use it for about 8 months. After that it popped up.

Submitted: 10 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
9/25/2017
Technician: Richard, Technician replied 10 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 10 months ago

Ok. Unplugged and waiting

Technician: Richard, Technician replied 10 months ago

Thank you

Ask Your Own Printers Question
Customer reply replied 10 months ago

Not working. Same result. Black os very very spotty.

Technician: Richard, Technician replied 10 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Customer reply replied 10 months ago

Did not work. I placed the printer in photo print mode (no other changes) and works fine now.

Technician: Richard, Technician replied 10 months ago

ok, though I do suspect it will stop working again soon, changing modes just reintiiates the print head, and if you replaced this already then it is pointing to a mainboard issue, as thats the only component left that can cause this issue.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Printer and scanner problem resolver for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It won't print either color or black, even though there is
It won't print either color or black, even though there is ink in the black cartridge. Tried aligning multiple times, and head cleaning at least 3-4 times, using the various cleaning levels as present… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
When print a page, it comes out not black. I have an Epson
When print a page, it comes out gray not black. I have an Epson C8400 stylus. How an I get it to print normally. … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
Epson XP-400 new black ink cartridge, won't print black.
epson XP-400 new black ink cartridge, won't print black. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have cleaned the printer heads two times (Level three).
I have cleaned the printer heads two times (Level three). The color printing looks OK; however the black is not showing up. The level of black ink shown remaining is near 100% (Just changed cartridge … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson WF3640. I had been using ink cartridge
I have an Epson WF3640. I had been using ink cartridge refills from COSTCO for a few years without a problem. A few days ago i was not getting ink out with an indication of ink in cartridges. Support … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It is printing totally black pages. I changed the print
It is printing totally black pages. I changed the print cartridge and think I didn't do it right? … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
The photo black nozzle appears to be blocked and Im
The photo black nozzle appears to be blocked and Im wondering if I can do a power clean on just one nozzle. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a cannon MP560 printer/copier and this AM while
I have a cannon MP560 printer/copier and this AM while copying some paper work it told me there was a malfunction, to unplug and call support. I unplugged and then replugged and it told me the wrong p… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I have a cannon mx330, about 15 months old, and whenever I put in a new Cannon black cartr
I have a cannon mx330, about 15 months old, and whenever I put in a new Cannon black cartridge I only get about 12-15 prints then it says it's out of ink. Mechanically, it works find, just no ink on t… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Model DCP-115C - Error Message flashing as - "Unable to Clean"
Model DCP-115C - Error Message flashing as - "Unable to Clean" - this after several unsuccessful attempts to restore the ink flow after renewing Magenta and Black. The Magenta message on inserting the… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
My Canon 250 printer has been working well, but now a message
My Canon 250 printer has been working well, but now a message is saying 'Colour cartridge cannot be recognized' - and there seemed to be problem recognizing the black cartridge at one stage. I have do… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Hello I have a Canon PIXMA MP250 printer, bought March 2008. The
Hello I have a Canon PIXMA MP250 printer, bought March 2008. The LCD screen has been blank for some time but the printer has continued to work until today. Only two colours appear to be printing: yell… read more
LOAJ3256
LOAJ3256
FOUNDER
Vocational, Technical or Trade School
676 satisfied customers
I have an Officejet 6500 E709n all in one printer. The black
I have an Officejet 6500 E709n all in one printer. The black ink is not printing even after changing cartridge and cleaning printhead. Had similar problem last August and got a brand new printhead the… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Cannon MultiPASS C3000 printer stop print completely. I
My Cannon MultiPASS C3000 printer stop print completely. I use 2 older BC-21 Color BJ Cartridges in which I never use and change color tanks. I use the black, only. Now, the printer show me I have to … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My Cannon Pixma Pro 9000 does not print greyscale. Also in
My Cannon Pixma Pro 9000 does not print greyscale. Also in color mode regular text prints out looking gray, rather than a strong black. The black ink cartridge does not seem to ever need refill or rep… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
have a mfc 5440cn and black will not print, have tried new
have a mfc 5440cn and black will not print, have tried new cart. but to no avail, colors work fine. thanks john… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a PIXMA MX700 printer/copier /fax/scanner; and cant
I have a PIXMA MX700 printer/copier /fax/scanner; and can't find theS/N inside. Today a Staples employee sold me a 4-pack of replacement ink cartridges labeled "CANON 8"'s. When I tried to install the… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My HP psc 2110 printer continues to display error remove
My HP psc 2110 printer continues to display error: "remove and check cartridge" for the black, 56 print cartridge. I have tried replacing w/ another cartridge and having both cartridges re-filled w/ i… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x