Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Thanks for answering so quickly. While printing one sheet of…

Customer Question
Thanks for answering so...

Thanks for answering so quickly. While printing one sheet of copy, the actual copy caught in the printer. The first (top) part of the copy came out. A small piece is still in the printer. I need to remove a relative small piece of paper from the inside of the printer. HELP, PLEASE.:-)

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

I have the HP LASERJET PRO MFP M127 - M128. I purchased it 2 or three years ago, brand new, from Tiger Direct.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I have a PC. By operating system, would the response be Microsoft 8 or 13 or 10? Also, the problem is not a software, operational issue. I have a piece of printer paper stuck in the printer.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

This happened two days ago. I was printing one page from a document when one sheet of paper lodged inside the printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes. Only part of the copy exited the printer (the top portion).the copy exited the machine.

Submitted: 11 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 21 minutes by:
9/25/2017
Technician: Kris R, Computer Hardware Engineer replied 11 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Local Computer Tech Recommendations. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
The nature of my problem requires "hands-on" assistance. I do not want this service. I'll find assistance a different way. Also, I will call the credit card company to cancel any charges that may be attempted.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

We are not a free service and only charge you what you agreed to.

Do you want me to cancel this?

Thanks

Kris

Ask Your Own Printers Question
Customer reply replied 11 months ago
COMPLETELY CANCEL THIS REQUEST. REMOTE ASSISTANCE WILL NOT HELP. CONNECTING MY PRINTER WILL NOT HELP RESOLVE A "PAPER-JAM" PROBLEM.
Customer reply replied 11 months ago
I have no more info to add. I just want a positive response to my request to cancel this transaction.
Technician: Kris R, Computer Hardware Engineer replied 11 months ago

Of course, I will flag this for a full refund.

thanks

Kris

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Paper got stuck in my printer MFP M127-M128 PCLms, please
paper got stuck in my printer MFP M127-M128 PCLms, please advice how to take paper out and clear the jam … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
944 satisfied customers
Paper jam. Canon mx 496. One badly loaded sheet two days
One badly loaded sheet two days ago. Need to print today! … read more
Harry
Harry
2,182 satisfied customers
I have a 8740 all in one. My problem is that when I feed
I have a 8740 all in one . My problem is that when I feed paper in from the top, as it is printing, the copied sheet will kink to one side near the end of printing and cause the last 2-3 inches of the… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
How do you replace the toner. HP laserjet Pro MFP M127 fw.
This morning I printed a 60 page document the middle of the pages are unreadable … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
HL-5340D is my model number. Whenever We print a label it
Whenever We print a label it always fanfolds and fails to feed out, getting caught just before it comes out the top. Have cleaned and inspected rollers for a piece of label or paper. Nothing shows. Unit has been printing fine with same labels and paper for over a year, What could be wrong? … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
I recently purchased a new HP LaserJet M'130FW mono
I recently purchased a new HP LaserJet M'130FW mono all-in-one printer. I do not know how to clear the paperjam. There is not enough paper at the top of the bottom to pull this paper out. Is there no … read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have an Epson 610 Workforce and a small piece of paper is
Hello: I have an Epson 610 Workforce and a small piece of paper is lodged in the rollers that move the paper it is printing upon. I can't get to the piece of paper. It appears to be lodged in between … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Cannon MP620B printer will feed the paper properly from
My Cannon MP620B printer will feed the paper properly from the back tray and moves correctly through the print head area but instead of exiting out the front gets caught and bunches up inside the prin… read more
LOAJ3256
LOAJ3256
FOUNDER
Vocational, Technical or Trade School
676 satisfied customers
I have a HP Laser Jet Printer 1200. When paper is put through
I have a HP Laser Jet Printer 1200. When paper is put through it, there is a flapping sound as if pieces of paper are caught in the roller. When the printed paper comes out, there is black smudges dow… read more
Adam Lowrance
Adam Lowrance
Senior Technician
Vocational, Technical or Trade Scho
327 satisfied customers
Have Hp color laserjet 2840 (2800 series), have paper jam.
Have Hp color laserjet 2840 (2800 series), have paper jam. Cleared paper caught in machine, but keeps crinkling paper from tray - will not flow through to print. Do I have to unscrew roller cover on i… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
i have a connonpixma 450 printer and it keeps sayiny there
i have a connonpixma 450 printer and it keeps sayiny there is paper jam and i cannot see any paper jam but the paper is not feeding through properly can you advise… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
On the Epson workforce 1100, I am experiencing continuing paper
On the Epson workforce 1100, I am experiencing continuing paper jams when I try to print long documents. I'll get 50 pages printed with no problem then a sheet of paper will jam up in the works. Once … read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have an HP Color LaserJet CP2020 Series printer. Today there
I have an HP Color LaserJet CP2020 Series printer. Today there is a paper jam and a small part of the paper is caught under the last roller that spits the paper out. It is so tight that it cannot be g… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Hello. I have an epson workforce 500 series printer. The
Hello. I have an epson workforce 500 series printer. The print shows a shadow of each letter. I'm unable to fix it. The message indicates a paper jam. I do not find any paper in the printing unit. Ple… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I am installing a HP printer model #f4400 all in one and i
I am installing a HP printer model #f4400 all in one and i have a paper jam. pls. help. Thanks… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
i have a dell 1600n mfp printer that is giving me an error
i have a dell 1600n mfp printer that is giving me an error message that i have a "jam 1" or no cartridge message. the toner is at 80% and i can find no paper jams. i've completely cleaned that machine… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
the paper jam light on my hp laserjet 2550 is on, and there
the paper jam light on my hp laserjet 2550 is on, and there is no paper jam. I cannot print anything.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
i have paper stuck in my lazerjet 6l . i cannot see the paper
i have paper stuck in my lazerjet 6l . i cannot see the paper therefore cannot pull it out. a narrow strip 6 inches by 2 inches which is the top of an 8x11 i was trying to print. i press in "printer c… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x