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I am getting a continuous message that I cannot print via…

Customer Question
I am getting a...

I am getting a continuous message that I cannot print via "Cannot print. Visit www.hpinstantink.com". Question: What is going on and how do I clear this? Last print before problem arise was flawless. .

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

HP, HP ENVY 7640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Two days. Went from OK one day to the problem as described.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That is all i know

Submitted: 11 months ago.Category: Printers
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Answered in 3 minutes by:
9/25/2017
Technician: arsufi2002, Technician replied 11 months ago
arsufi2002
arsufi2002, Technician
Category: Printers
Satisfied Customers: 1,835
Experience: Experience in all major branded printers
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Technician: arsufi2002, Technician replied 11 months ago

Did you check whether you are low on ink?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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