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Just got it Friday. Wireless printing was doing fine, and…

Customer Question
Just got it Friday...

Just got it Friday. Wireless printing was doing fine, and today I cannot print wirelessly. It says printer is offline when I try

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

WF 4720, had it 2 days.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac OS Sierra 10.12.6. iPhone 6, 10.3.3

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I only used it right after I set it up, 2 days ago. Tried today to print wirelessly and it says printer is offline. unplugged router and plugged back in. Still no success

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Um no, guess that is all

Submitted: 10 months ago.Category: Printers
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Answered in 4 minutes by:
9/25/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,255
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

Does it show offline on the Mac and the iPhone?

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Customer reply replied 10 months ago
iPhone. Prints on Mac and iPad
Technician: Josh, Technician replied 10 months ago

Please press and hold down the POWER and HOME buttons together on your iPhone until you see the Apple icon. After you see the icon, release the buttons and the iPhone will restart.

After the restart, do you still have the issue?

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Customer reply replied 10 months ago
no it still says printer is offline
Customer reply replied 10 months ago
are you there?
Technician: Josh, Technician replied 10 months ago

Unplug the printer from the power cord

Wait 2 minutes

Plug in the power cord and power it on

Restart your iPhone

Do you still have the issue?

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Technician: Josh, Technician replied 10 months ago

Even though it shows as offline on your iPhone -- Try to print to it and see if it works.

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Customer reply replied 10 months ago
When I try to print, it says it is contacting the printer, and I wait, and then it says offline. So the "offline" is a response to my attempt to print
Technician: Josh, Technician replied 10 months ago

Are you printing through the Airprint option or through the Epson app?

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Customer reply replied 10 months ago
not sure how to answer. There is an arrow at the bottom of the screen, which lists Reply, Forward, or Print. Or Cancel. I choose Print
Customer reply replied 10 months ago
Josh, I have to leave now. May try another time. My problem is not resolved.
Technician: Josh, Technician replied 10 months ago

Sure; take your time.

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