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Error code 5802. Canon MG4260 support Code is 5B02 printer…

Customer Question
Error code 5802 Technician's...

Error code 5802

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Canon MG4260 support Code is 5B02 printer error has occurred contact service center

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Lap top PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I refilled ink closed door as i usually do and pressed yes to alignment & this error came up

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I reopened the ink door but it will not close now ( i changed the colour ink we have had the printer for 3 years or more no problems before)

Submitted: 10 months ago.Category: Printers
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Answered in 5 minutes by:
9/25/2017
Technician: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 22,292
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Technician: Josh, Technician replied 10 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Technician: Josh, Technician replied 10 months ago

How old is the printer?

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Customer reply replied 10 months ago
is anybody there to continue my query
Customer reply replied 10 months ago
not sure 3-4 years
Technician: Josh, Technician replied 10 months ago

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Customer reply replied 10 months ago
before I got my anwers form you they asked for a credit card. will i be charged for your replies/
Technician: Josh, Technician replied 10 months ago

Yes, this is a paid service.

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Customer reply replied 10 months ago
Well then can you tell me an equivalent printer to buy?how much will I be charged?
Also i DO NOT want a membership for this service
Technician: Josh, Technician replied 10 months ago

Sure, what is your price range?

I do not have access to the payment information.

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Customer reply replied 10 months ago
I gave you my old model number I want something simple you said 50-60 dollars that sounds goodhow do we get charged for your service by time or by answer, do i get an invoice emailed to me??????
Technician: Josh, Technician replied 10 months ago

The price is a one-time payment -- It is not based on time or how many responses.

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Technician: Josh, Technician replied 10 months ago

Take a look at this printer here that is normally $99.99 and on sale for $69.99. Click here: https://www.bestbuy.com/site/hp-envy-4520-wireless-all-in-one-instant-ink-ready-printer-black/4363404.p?skuId=4363404

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Customer reply replied 10 months ago
please cancell my transaction and do not use my credit card for any more fees
Technician: Josh, Technician replied 10 months ago

Sure; no problem.

Please use the star rating at the top to rate our session as 5 stars and press Submit so that I am credited with helping you.

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Technician: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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