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Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38231
Experience:  Troubleshoot printers, scanners, etc.
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I can't get it to connect to my modem. The SSID name is not

This answer was rated:

I can't get it to connect to my modem. The SSID name is ***** *****
JA: What's the make/model number of your printer? How old is it?
Customer: HP Envy 5540. I just bought it new and am trying to install it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just bought it and am trying to install the wireless
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No. The test result says the network name has not been set.

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?

What happens when you go through the wireless icon / Wireless Setup Wizard option on the printer screen? Is there any error or message?
Please reply at the box below. Thank you.

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Viet - Printer Tech and 4 other Printers Specialists are ready to help you
Customer: replied 29 days ago.
Century Link PK5001Z

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1de26285-df12-4281-8674-ba3ce8b43137
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.