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I can't get it to connect to my modem. The SSID name is not…

I can't get it...

I can't get it to connect to my modem. The SSID name is ***** *****

Technician's Assistant: What's the make/model number of your printer? How old is it?

HP Envy 5540. I just bought it new and am trying to install it.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I just bought it and am trying to install the wireless

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No. The test result says the network name has not been set.

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Answered in 1 minute by:
9/25/2017
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. What is the make / model of your Internet modem/router device?

What happens when you go through the wireless icon / Wireless Setup Wizard option on the printer screen? Is there any error or message?
Please reply at the box below. Thank you.

Ask Your Own Printers Question

Can you please check at the back / bottom of your internet modem / router device(s) for the model of it?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified
Viet - Printer Tech and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
Century Link PK5001Z

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1de26285-df12-4281-8674-ba3ce8b43137
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

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