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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 20223
Experience:  5+ years as Tech
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I have an error code 0x9D. WF- 3540. 2 days. I have checked

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I have an error code 0x9D
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Yes
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: WF- 3540
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 days. I have checked paper etc. Before this it said I was low on ink. I replaced those cartidges.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I have turned the printer off and on several times and waited a day and did it again now. I still have the error message

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please remove all of the ink cartridges from the printer then insert them back firmly into the carriage and close the lid.

Now,

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 27 days ago.
I removed and then replaced all the ink cartridges. I have now removed power cord.
Customer: replied 27 days ago.
I am waiting 2 min.
Customer: replied 27 days ago.
I reattached power cord.

Let me know how it goes

Customer: replied 27 days ago.
I just powered on, waiting to see if error message comes.

Let me know

Customer: replied 27 days ago.
Still have error message. 0x9D
Customer: replied 27 days ago.
Is this a hardware issue in the printer?

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Customer: replied 27 days ago.
Ok . Thank you

You're welcome! Thank you for being patient and understanding.

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