Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi,I'm sorry about the issue. What happens when you try the Local option?
Are you able to use the MP Navigator EX program, if it's there, on your computer in order to do scanning?Please reply at the box below. Thank you,
Is the printer connected to the computer with a USB Cable? Or is the connection wireless?
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. Is printing currently working fine?
Please type at the box below, then click on the Send button below to communicate with me. Thank you.
Thank you. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.Do you see the program called the MP Navigator EX program on your computer? If yes, can you use that to do scanning?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,
OK. Yes. Do you see the program called the MP Navigator EX program on your computer? If yes, can you use that to do scanning?
Please reply at the box below. Thank you.
Click on Start (which is the windows logo icon at bottom left of your computer's screen), then scroll down the and check. If needed, see if the Canon Utilities item is there, and check.
Did you see / open the program called MP Navigator EX?
It will be a lot easier and quicker for me to troubleshoot the issue directly on your computer's screen for you while you are watching. Otherwise, I will continue to provide instructions. Please reply at the box below. Thank you.
Is the MP Navigator EX a program or a folder? If it's a program, is there a Scan option there?
OK. Please click on the Canon website below:
, then there, scroll down, and SELECT / DOWNLOAD the item called MP Navigator EX Ver. 4.03 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)
, then run / install it.
, then open the MP Navigator EX program icon on your computer's Desktop screen, then see if you can use it to do scanning.
Please reply at the box below to continue. Thank you.
Please take your time, then let me know the result; I will help further as needed. Thank you for your patience.
I'm sorry. Is there any error or message when scanning in the MP Navigator EX program?
We can continue another time when you are available. Also, I can also fix this issue remotely anytime if you'd like to.
Please get back to me when you can. Thank you for your patience.
I've emailed you (from JustAnswer / Viet). Did you receive my email messages?
Great. You can always click on the View response / reply link in my latest email message anytime in order to get back to me at this web page. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top right of this page, then click on Submit on the right. Thank you very much for your patience,