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My Epson WF-7510 is not printing all of the head alignment…

Customer Question
My Epson WF-7510 is...

My Epson WF-7510 is not printing all of the head alignment rows. I still have ink except C is low. Any thoughts?

Technician's Assistant: What's the make/model number of your printer? How old is it?

Thank you for your assistance.

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

I bought the printer in 2013. Mac OS X 10.7.5.

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It was moved and worked fine. About 3 months. Have not needed until know.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Connect to whom?

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
9/24/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Actually closer to 10 months.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
Ok. Power off and hel power button for 30 seconds. Have not turned back on.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Connect it back up and tell me if this helps?

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Customer reply replied 10 months ago
Still the same.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Okay can you try it again with no INK in it?

If that does not work we can use the system reset D tool.

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