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Paper keeps jamming in the input tray, won't go through. HP…

Customer Question
Paper keeps jamming in...

Paper keeps jamming in the input tray, won't go through

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

HP Deskjet 1000 printer J110 series

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC and Windows 10, the printer is receiving the info it's just not feeding the paper in right

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Just started, same thing over and over trying to print a test page after setting up on a new laptop

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Paper goes in halfway and stops, citing a paper jam. I have also tried cleaning inside, wiping the rollers, etc

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
9/24/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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