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I've got a new epson xp-640 that won't update the firmware.

I've got a new...

I've got a new epson xp-640 that won't update the firmware. I'm trying to find out if it's in recovery mode. the epson.com site is no help at all

Technician's Assistant: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?

I bought it last month. it is an Epson XP-640

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC running Windows 10

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

It has been an issue this hour. Used it on the road with a laptop. Ran fine. Brought it home. Setting it up this past hour. Setup program says there's new firmware to download and install. Says don't turn off or disconnect. I don't. At 85% complete the Epson firmware update program says there is a problem and I must "check to see if the printer is in 'recovery mode' "

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Yes, the status panel on the printer just came on.

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Answered in 1 minute by:
9/24/2017
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Please reply at the box below. Thank you,

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Customer reply replied 9 months ago
connected by USB

Thank you. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified
Viet - Printer Tech and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 9 months ago
that's working now

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/y7zacrhk
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Printers Question

I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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