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While trying to reinstall my HP 6700 on my new wifi network,

While trying to reinstall...

While trying to reinstall my HP 6700 on my new wifi network, a message came up saying "missing or failed printhead". Have turned off and back on with same msg showing.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

HP Officejet 6700 Premium

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Router was replaced so have a new network. I have installed new network on my Mac and was now trying to install the printer when this msg came up.

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Answered in 1 minute by:
9/24/2017
Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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How old is the printer?

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Customer reply replied 9 months ago
Maybe 3 years I think

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

Josh
Josh, Technician
Category: Printers
Satisfied Customers: 21,963
Experience: 5+ years as Tech
Verified
Josh and 87 other Printers Specialists are ready to help you
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Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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