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Cant. This years model. Canon MF628CW. PC. WIN10

Customer Question
This years model Technician's...

This years model

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Canon MF628CW

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

PC

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

WIN10

Submitted: 10 months ago.Category: Printers
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Customer reply replied 10 months ago
not able to connect to the Wifi
Answered in 4 minutes by:
9/24/2017
Technician: UranIT, Network Administrator replied 10 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,433
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

What is the problem connecting printer to Wireless network? Any errors?

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Customer reply replied 10 months ago
the option is grey, not able to select
Technician: UranIT, Network Administrator replied 10 months ago

Is there USB or Ethernet cable connected to printer as well?

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Customer reply replied 10 months ago
how can I reset the printer
Technician: UranIT, Network Administrator replied 10 months ago

is there USB or Ethernet cable connected to the printer right now?

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Customer reply replied 10 months ago
not wired connected
Technician: UranIT, Network Administrator replied 10 months ago

do you have a USB cable that came with printer? you can re-run driver installation and that will connect your printer to wifi

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Customer reply replied 10 months ago
is there any other way of solving the prob ? cuz unfortunately couldn't find the cord
Technician: UranIT, Network Administrator replied 10 months ago

you can check support videos for wireless setup here: https://support.usa.canon.com/kb/index?page=content&id=ART168398

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Customer reply replied 10 months ago
the network setting is not available to select
Technician: UranIT, Network Administrator replied 10 months ago

That is usually because Wired LAN settings are set, you need to disable it

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Technician: UranIT, Network Administrator replied 10 months ago

here is the manual on how to swith between wireless ans wired. its for a different model, but the idea is the same: https://support.usa.canon.com/kb/index?page=content&id=ART111760

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Customer reply replied 10 months ago
I can’t click on the internet option b cuz it’s grey so I can’t chose this option
Technician: UranIT, Network Administrator replied 10 months ago

What are exactly options you see when you go to Network Settings screen?

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Customer reply replied 10 months ago
All grey can’t choose
Technician: UranIT, Network Administrator replied 10 months ago

all of them? can you list them all?

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