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I have used the cd several times and installed my brothers…

Customer Question
I have used the...

I have used the cd several times and installed my brothers printer but I don't seem to be able to involve the scanner feature

Technician's Assistant: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?

I purchased it June of 2016 model #MFC-J5620DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

PC Windows 7(64)

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I installed the latest new software from AVG for protection.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

My scanner worked at one time. I don't use it enough to know just when it went out of commission. My system is wireless and both the PC and the printer recognise each other . I am teathered byUSB cord though

Submitted: 10 months ago.Category: Printers
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Answered in 3 minutes by:
9/24/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
I don't use my scan feature enough to know just when it stopped being accessable. I have use the scan feature since I installed the brothers printer in 2016 but not often.
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Are you scanning wireless or wired?

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Customer reply replied 10 months ago
Wireless
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

What suite are you using?

Would it be OK to connect to have a look?

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Customer reply replied 10 months ago
Actually I do not know. The printer did not detect the PC until I applied the USB cord
Customer reply replied 10 months ago
My jet pack assures me that there are 3 devices using the wireless . My android, my pc and my brothers printer
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Are you OK with the remote?

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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