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I was attempting to copy and paste in order to only print…

Customer Question
Hi, I was attempting...

Hi, I was attempting to copy and paste in order to only print part of a document, but the WHOLE document turned into a printable document with many, many pages. I don't know what to do. I got scared and shut off my printer, I'm too scared to turn it back on. Miriam

Technician's Assistant: What's the exact make and model of your printer, and can you guesstimate how old it is?

It is an HP Laser Jet 1020- possibly no older than 10 years?

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Windows 7 PC Desktop model

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I have not turned the printer back on since it happened about 6 weeks ago or so

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, I think that is all

Submitted: 12 months ago.Category: Printers
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Answered in 1 minute by:
9/24/2017
Technician: Ricky Expert, Computer Hardware Engineer replied 12 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 1,400
Experience: 4+ Years in Tech Support
Verified

Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Technician: Ricky Expert, Computer Hardware Engineer replied 12 months ago

You will need to cancel the print job from the computer. Then, once you turn the printer back on, it will not print any more.

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Technician: Ricky Expert, Computer Hardware Engineer replied 12 months ago

I can walk you through the steps to cancel the print job. Please let me know when you are ready to begin.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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