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My DCP2540 DW printer does not have a box for duplex

Customer Question
My DCP2540 DW printer...

My DCP2540 DW printer does not have a box for duplex scanning in Control Center 2 on my iMac

Technician's Assistant: What is the machine's exact make and model? And can you guesstimate how old it is?

2015 DCP L2540DW

Technician's Assistant: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?

Mac

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

No it has been an issue for a long time, we seldom do duplex scanning but have printed duplex in past so I know the printer is capable, its just the software doesn't seem to allow it

Submitted: 10 months ago.Category: Printers
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Answered in 4 minutes by:
9/24/2017
Technician: Kris R, Computer Hardware Engineer replied 10 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
we selldom duplex print so I don't know how long we have in the past over a year ago
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Ok - can you unplug the printer from the power supply while the printer is on and hold in the power button on it for 30 seconds.
Let me know done
Regards
Kris

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Customer reply replied 10 months ago
done
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

Okay does this help?

If not we will update the driver file.

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Customer reply replied 10 months ago
I downloaded the driver file, how do i load it?
Technician: Kris R, Computer Hardware Engineer replied 10 months ago

What version of the driver did you install?

Thanks

Kris

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